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Chris Evans, a councillor for Tremeirchion, was at home in Rhuallt, Denbighshire, when he slumped at home last month due to the incapacitating pain in his back.

Because Cllr Evans, who suffers from compressed discs, was unable to move off the kitchen floor, his wife Susan dispatched an ambulance to take him to the hospital.

After a wait that lasted for six hours, he was transported to Ysbyty Glan Clwyd, which is located in Bodelwyddan. He claims that he waited for three to four hours on Saturday, September 27, before he was eventually admitted into the emergency department of the hospital. This was only the beginning of his marathon wait.

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In an effort to bring attention to the “dire state” of the health care in North Wales, he has spoken out about his experience in an effort to reach more people.

He stated that he had been “ill for six-odd months with pain down the bottom of my back” and that he had been taking painkillers and going to a chiropractor previous to his breakdown in front of his children, Sam, who was eight years old, and Evie, who was ten years old.

Immediately following the dispatch of the ambulance, he “called a neighbour to assist me in picking myself up off the floor, but I was unable to move.”

Additionally, he stated, “It was excruciating pain, and once I was on the ground, I was unable to pick myself up anymore.” Welding my bottom half to the floor was the solution. I had become immobilised. It was the most excruciating ache I’ve ever experienced. “It was like somebody was putting a hot poker into my leg and back; the pain was a ten out of ten.”

Chris Evans, a councillor for Tremeirchion, was at his home in Rhuallt on September 27 when he passed out. He had been under the influence of painkillers for some months before to his breakdown.
Chris Evans, a councillor for Tremeirchion, was at his home in Rhuallt on September 27 when he passed out. He had been under the influence of painkillers for some months before to his breakdown.

In addition to having to wait for ten hours to be admitted to the emergency room, he was forced to suffer two days of treatment in a side room and a corridor, where he was required to urinate into a bottle while being concealed by a sheet.

Here is what he had to say: “I was afraid. I was isolated from my loved ones. That my two young children had witnessed and heard me in such distress was a source of frustration for me. It was because I was in such excruciating pain that I was yelling out in pain for my mother, who had passed away two years previously.

It is because of this that the residents of my ward come to me with complaints, stating that they have been in the emergency room for ten or thirty hours, yet they have not received treatment. Everything was occurring on inside of that place. My sleep was disrupted. On account of the fact that my partner was responsible for the children, my neighbour had stayed with me. My concern was that it was something of a quite serious nature. I was concerned that I would become crippled.

He went on to say, “I was unable to use the loo.” The fact that they did not have enough screens made it necessary for me to urinate in a bottle while wearing a sheet around my waist. I thought this to be a humiliating situation.

Chris was finally transferred to a ward after spending two days in the emergency department. He remained there for a total of two weeks.

Now, Chris is calling for action to be taken in order to improve the National Health Service in Wales: “The National Health Service is in disrepair. It is not suitable for the task at hand. In the county of Denbighshire, which is located in North Wales, we are failing the community.

“The staff is so overwhelmed that they are still attempting to move guests to beds. The management of it is not as it should be. There is no fault on the part of the staff. Denbighshire County Council and the senior executives of the National Health Service are involved.

According to the letter that I have addressed to Cllr Elen Heaton, who is the cabinet member who is working with Betsi, I have enquired about what we are doing. Many additional hospitals are required. Patients who could be cared for in the community are preventing beds from being made available to them. Because Betsi has already hired sixty nurses from other countries, the student nurses who are now being trained do not yet have placements. What causes that to take place? A few of our nurses are working band-six jobs while earning band-four wages. There is no overtime being offered. In no way do they arrive home on time. Compared to what they ought to be doing, they are going above and above. The morale of the hospital staff is really low. The only thing that is keeping it together is the friendship that exists among the nurses and other health care personnel.

“Management is to blame for this situation. There are problems with the hospital. The ambulances are not the problem. It is not the nurses, the people who work in health care, the people who clean, or the people who carry things. The administration of the location is the issue. What actions are being taken by the cabinet of the Denbighshire County Council to improve the situation? People are passing away. A man who was in his nineties passed away in front of me. Unfortunately, he passed away, and the nurses and other health care personnel had a great deal of affection for him. Continued work was required of the nurses and other health care workers. One hundred percent of what they should be doing is being done by the personnel.

Mayor Chris Evans has a desire to assist those who are struggling with issues related to their mental health.
Mayor Chris Evans has a desire to assist those who are struggling with issues related to their mental health.

In addition, he stated, “It is not only disgusting how the people who live in North Wales are being treated, but it is also disgusting how the nursing staff is being treated.”

After an MRI scan assisted the medical professionals in locating a nerve that was caught in Chris’s back, he is currently recuperating at home with the help of anti-inflammatory medications and powerful painkillers.

The executive director of quality and nursing at the Welsh Ambulance Service, Liam Williams, issued the following statement: “We would like to extend our sincere apologies to Cllr Evans for what we recognise would have been a painful and distressing wait for an ambulance.” The 999 calls that we get are evaluated in the order of clinical priority, and our goal is to respond as quickly as possible. However, we prioritise based on the patients who require hospitalisation in order to obtain life-saving interventions first.

“Unfortunately, the wait that Cllr Evans had to endure is a reflection of the persistent and well-documented difficulties that are currently being encountered along the entire emergency healthcare pathway. We are putting in a lot of effort, along with our colleagues from the Welsh Government and the Local Health Board, to bring about genuine change because this is not the kind of service that we want to deliver to our patients.

In addition, he stated, “We would like to extend an invitation to Cllr Evans or a representative to get in touch with us directly so that we can better understand their concerns and investigate what took place.”

The interim chief operating officer of the Betsi Cadwaladr University Health Board, Imran Devji, addressed the following statement: “I would like to apologise for the experience that Cllr Evans went through, as I do for all those who suffer from long waits for treatment.” In spite of the numerous demands that are being placed on the healthcare system, which are manifested in the form of lengthy wait times in our emergency departments, our staff is working diligently to provide the best possible care for our patients, as he has graciously recognised.

“Cllr Evans has already been contacted by the Health Board, and we will be encouraging him to speak with us further so that we can gain a better understanding of what transpired during his journey during the treatment process. Additionally, we will be able to provide an explanation of the work that we are doing both within the hospital and, more crucially, in the wider community with our partners from the local government, in order to guarantee that patients experience minimal delays for any discharge support needed. These patients who are waiting to be admitted from the Emergency Department will be able to use the hospital beds that have been released as a result of this activity.

We see the best care outcomes for people in North Wales when we make sure that they are closer to their homes and provide them with the appropriate kinds of support packages. Through the provision of appropriate assistance to a greater number of individuals within their communities, we will be able to free up hospital beds, so enabling patients who require admission to pass through the emergency department and into the wards at a more rapid pace.

In addition, he stated, “This is a challenge that all health boards face, and we are putting our full attention on this as part of our ongoing work and planned activities for the future.”

Both the Denbighshire County Council and the Welsh Government were contacted by the local democracy reporting service in order to obtain their perspective.

Betsi Cadwaladr University Health Board continues to be managed in special measures, which is the National Health Service (NHS).